Pausing or Temporarily Suspending Services within Your Alfred Subscription

Introduction

Managing Service Pauses within Alfred

At Alfred, we understand that life can be unpredictable, and you might need to pause or temporarily suspend one of your home services, such as mobile or broadband, within your subscription. This guide explains your options and how to manage these pauses directly through the Alfred app, ensuring you maintain control and flexibility with minimal hassle.

Options for Pausing Services

You can check and manage pauses or temporary suspensions of your services by following these steps:

1. Open the Alfred app and navigate to the "Service Management" section.
2. Select the specific service you wish to pause, such as your mobile or broadband service.
3. Look for the option labeled "Pause Service" or "Temporary Suspension." This option availability depends on the service provider's policies within Alfred’s network.
4. If available, follow the prompts to request a suspension period, with clear information on any applicable fees or conditions associated with pausing your service.

Please note that not all services may support temporary suspensions, and eligibility might vary depending on provider terms and current subscription status.

Need Assistance?

If you don’t see a pause option available in the app or need personalised help managing your subscription, our dedicated 24/7 customer support team is here for you. Contact us anytime through the app or via your preferred contact method, and we’ll assist in finding a flexible solution that works for your needs.

Important Considerations

• Service availability and pause options might vary by provider and service type within the Alfred subscription.
• Any fees or conditions related to pausing a service will be clearly communicated before confirmation.
• Pausing a service might affect related features or bundled services; check details in the app or with support.

We aim to make managing your home services as seamless and stress-free as possible — giving you more life and less admin.

Further Resources

For additional information or troubleshooting, visit our Help Center or FAQ sections via the Alfred app or website.