What to Do If You Experience a Service Issue or Outage with Alfred

If you encounter an issue or outage with any of your home services managed through Alfred, this guide will help you understand the best steps to take to minimise inconvenience and get the problem resolved quickly.

Step 1: Check the Alfred App for Notifications

Open the Alfred app on your device to check for any notifications or updates about known service disruptions affecting your energy, mobile, broadband, or insurance services. The app is your first source of real-time information regarding outages or maintenance activities.

Step 2: Report the Issue via the Alfred App

If you do not see any existing notifications or if your specific issue is not addressed, use the Alfred app to report the problem directly to our 24/7 customer support team. Reporting through the app ensures your issue is logged promptly and accurately.

Step 3: Let Alfred Coordinate Resolution

Our centralised support team will liaise with the relevant service providers on your behalf to resolve the issue quickly and efficiently. This means you do not need to contact multiple companies separately, saving you time and effort.

Step 4: Stay Informed with Status Updates

You will receive status updates and estimated resolution times within the app, keeping you informed throughout the process. We aim to minimise inconvenience by providing transparent, timely information.

Additional Support

If you need further assistance or have questions related to your service issue or outage, you can also reach out to Alfred's customer support through the app or by calling [Insert support phone number]. Our team is available 24/7 to help you.

Alfred is committed to simplifying your household management with reliable service and attentive support. Remember, through the Alfred app, you have a single point of contact for all your home services—providing you with more life and less admin.